Recovery of .au Domain Name Passwords

Domain name passwords are required:

• To update the user maintainable data for domain names
• To re-delegate domain names

To recover your domain name password, please use the following procedure:

For all asn.au, com.au, gov.au, id.au, net.au and org.au domain names:

To recover your domain name password, please follow the process at http://admin.auda.org.au/.

For all edu.au domain names:

edu.au domain names in AUNIC have:

• domain name passwords - (also referred to as domain name 'registry keys')
• User NIC Handle passwords - (also referred to as User NIC Handle 'registry keys')

These passwords are automatically issued for domain names and for User NIC Handles when the domain name or User NIC Handle is created. Passwords are required:

• To update the user maintainable data for domain names - for this you need the domain name password
• To update user maintainable data for User NIC Handles - for this you need the User NIC Handle password
• To re-delegate domain names - for this you need the domain name password

Which password?

Use the following table to determine if you need a password, and if so, whether you need the password for your edu.au domain name, or the User NIC Handle password:

Recovering lost edu.au domain name passwords

If you have kept your domain name and User NIC Handle details up-to-date in AUNIC, then the keyserver at key@aunic.net can automatically recover your password.

1. Automated Password Recovery - If your details are up-to-date (right person, and right email address).....

If the Admin or Tech contact for your domain name is the right person, AND the email address for their User NIC Handle is correct, use the 'Automated Password Recovery' - note the following 9 points:

1. Send an email to key@aunic.net
2. Include the domain name or the User NIC Handle in the Subject of the email.
3. Make sure you don't mis-type your User NIC Handle or your domain name, and don't put 'www' in front of your domain name.
4. To recover passwords for multiple objects with one email, list the domain names and / or User NIC Handles, separated by spaces, in the Subject: line - eg: Subject: auda.org.au AB1234-AU
5. The keyserver is an automated server, so do not add comments or signatures to your email.
6. Email replies are normally sent within 10 minutes of requests being received.
7. Responses (i.e. the password) to requests for domain name passwords are sent to the email addresses listed in the AUNIC database for the Admin & Tech contacts for the domain name.
8. Responses (i.e. the password) to requests for User NIC Handle passwords are sent to the email address listed in the AUNIC database for the User NIC Handle.
9. If the sender of the email is not an existing Admin or Tech contact for a domain, they will not receive the password in response from the keyserver, but they will receive a response advising them that the password has been sent to the existing Admin & Tech contacts.  The response will look like this:

2. Manual User NIC Handle Password Recovery - If your details are not up-to-date (right person, but wrong email address)....

If the Admin or Tech contact for your domain name is the right person, but the email address for their User NIC Handle is not correct, use the 'Manual User NIC Handle Password Recovery' - note the following 7 points:

1. The Admin or Tech contact must send an email to register@aunic.net.
2. Include the User NIC Handle in the Subject line of the email, and the following text in the body of the email:
   
   "Please provide the password for my User NIC Handle. I confirm that I am the holder of this User NIC Handle".
   
   
3. Do not send an email to register@aunic.net asking for someone else's User NIC Handle password.
4. Do not include attachments (especially MS-Word and other proprietary formats).
5. AUNIC will reply to the sender's address with the User NIC Handle password, and will cc: the email to the existing User NIC Handle email address.
6. When the Admin or Tech contact receives their User NIC Handle password from register@aunic.net, they should update their User NIC Handle details including their email address.
7. The Admin or Tech contact should then follow Option 1 above to recover their domain name password using the 'Automated Recovery Process'.

3. Manual Domain Name Password Recovery - If your details are not up-to-date (wrong person)....

If the existing Admin & Tech contacts for your domain are not the right person because they are no longer associated with the domain, use the 'Manual Domain Name Password Recovery' - note the following 7 points:

1. Send an email to register@aunic.net.
2. Include the domain name for which you require the password in the Subject line of the email.  Do not put 'www' before the domain name.
3. Include the following text in the body of the email:
   
   "Please provide the password for the example.edu.au domain name. I confirm that neither the existing Admin contact or Tech contact are still associated with the domain, and that I am authorised by the domain name holder to recover the domain name password."
   
   
4. Include in the body of the email the response you get from the keyserver when you do the following:
   To ensure that you can receive emails from the automated keyserver, request the password for your edu.au domain from the automated keyserver by following the Automated Password Recovery at 1. above.  You will receive a response that looks like this:

   The results of your request are;

   Password  for example.edu.au sent to contact email(s), someadmincontact@someisp.com.au, sometechcontact@someisp.com.au

   For further information on recovering .au domain name passwords, see www.aunic.net/recover-password.html
   

   AUNIC is only used for info.au domain names and for User  NIC handles (eg: AB12-AU) which are used to maintain details for info.au domain names.   AUNIC is not used for asn.au, com.au, gov.au, id.au, net.au or org.au domain names. 

   This response is automatically generated.

5. Do not include attachments (especially MS-Word and other proprietary formats).
6. Send a separate email request for each domain name for which you require the password.
7. Ensure that your email requesting the password does not include a 'confidentiality notice' which forbids passing your emails to third parties, as the AUNIC response (including your request) will also be cc'ed to the existing Admin & Tech contacts listed in the current AUNIC records.  If your email request includes a confidentiality notice, please make sure you give explicit permission to redistribute in your message, otherwise we will not be able to send you the key. You can do this by cc'ing your request email to the email addresses of the existing Admin and Tech contacts.

For more help.....

If you need help and can't find the answer on a web page and need to ask someone, your first point of contact should be the Registrar for your 2LD.   For asn.au, com.au, gov.au, id.au, net.au and org.au domain names, you can check the Registrar for your domain names at http://whois.ausregistry.com.au/.

For all edu.au domain names:

AUNIC does not have a phone number or a fax number.  If your question about domain names is not answered by the FAQ at www.auda.org.au/help/, then you may send an email to register@aunic.net.  Include in the Subject line the domain name or User NIC Handle about which you have a query.  Do not put 'www' before the domain name.